EDD — Estimated Delivery Date

Requested Delivery Date | Managing Expectations in SAP e-Commerce

EDD - Estimated Delivery Date

In SAP e-commerce, requested delivery date can make or break you. Your B2B e-commerce platform is a cross-functional application.

An SAP inventory management decision impacts different people in different ways all across the organization. You may not see the impact of your decisions on other departments until those decisions go into production.

Suddenly those choices are live, working in real time, making life easier (or harder) for people at your company.

There’s no greater example of this principle than managing RDD (requested delivery date) in B2B e-commerce. We’ll illustrate this point with a story from one of our clients, then talk about the application and what it means for your business management.

The Problem: Everyone wants 100% on-time delivery

There’s a metric that every organization has to live by: the percentage of orders that have been fulfilled on time (and in-full). The customer has entered an RDD (requested delivery date). On the day the customer receives the goods/services, you generate an actual receipt date. You compare the two dates and get a yes/no answer on whether the order was fulfilled on time.

Everyone in your organization wants 100% on time delivery. If you can stare at that stat on your screen, you feel good about your business and your customer satisfaction.

But what does 100% on-time delivery mean? It’s a metric any other, which means people can play games with it.

How are you actually calculating it? The customer doesn’t care when the product leaves the factory. They care when it gets to their doorstep.

Now you have to take the shipping process into account, with all its potential delays. You have to bake all of that data into your on-time delivery estimate.

Why it matters: Real people use B2B e-commerce!

Let’s not lose sight of this fact: amongst all the statistics, acronyms, metrics, and technologies, real people are coming to your e-commerce store with real needs. Your customers and your employees are the ultimate reality behind e-commerce—and each one of them has different concerns and different needs.

Can e-commerce satisfy all of them? Absolutely. The key is to understand the unintended consequences that decisions can have on real people.

Our client’s requested delivery date story is a great example of this.

They didn’t want to disappoint their customers, so they set an EDD (estimated delivery date) further out. The unintended consequence was, not only could the client not disappoint their customers, but the new EDD policy prevented the client from delighting their customers. Ouch!  

How requested delivery date works in SAP

The moment the customer puts in a requested delivery date, SAP calculates a date when the product could hypothetically be delivered.

This calculation is quite complex, and it’s numerous factors—whether the product is in inventory, how long it takes to build or by the product if it isn’t in inventory, whether the raw materials to build the product are available right now, and much more. After working through the calculations, SAP schedules a date.

RDD in SAP e-commerce

If you’re calculating requested delivery date in SAP, it’s actually fairly simple to take that data from SAP and display it in your SAP-integrated e-commerce store. Our client did just that. They decided they wanted to allow the e-commerce customer to choose an RDD. They would manage everything on the back end to fulfill that RDD.

As we’ll see, though, getting the data into e-commerce was only the beginning of the journey. Our client had to account for how this level of customer choice would affect their business processes, and that was difficult to predict.

Requested delivery date hits a snag

After our client implemented RDD selection on their e-commerce site, they realized they weren’t hitting the RDDs. It was difficult to fulfill the orders in the time specified. The stats were looking bad—and no one s looking at metrics that come in under the bar.

We advised our client that they had 2 options:

  1. Ship quicker to meet RDD. Figure out more efficient business processes to achieve that.
  2. Don’t let the customer enter a date that you can’t deliver. That means switching to an EDD (estimated delivery date) model.

Our client chose the second option. They switched to EDD (estimated delivery date).

How EDD works in SAP e-commerce

Here’s how EDD works in an SAP-integrated e-commerce store. The customer logs in. For a line item, SAP provides an EDD, which has all relevant delays baked into it (i.e.

inventory status, production lead time, shipping time, or a simple rule such as adding 5 days based upon the factory calendar). The website displays the earliest date the customer can expect to receive the product.

The customer is allowed to specify an RDD, but it can’t be earlier than that earliest date (the EDD).

The switch to EDD: Real-world experience

Our client monkeyed with the stats on order fulfillment, then put the EDD solution into production. But a new problem popped up. Remember, the only thing constant in B2B e-commerce is change.

If things changed at the factory, which they did, suddenly there was more inventory than was available on the day that the client ordered.

Now, due to the status of physical inventory, the order could be fulfilled immediately–but SAP won’t allow it to be fulfilled until the EDD!

Now our client was stuck with surplus inventory (read: lost revenue and increased cost).  

That was an unintended consequence of changing RDD to EDD. Our client ended up with too much inventory because they could’ve delivered faster than the EDD.

The solution: back to RDD

Our client’s warehouse management team requested a change back to RDD. They decided it was better to have real data and be forced to deliver on time, rather than to slow things down with an EDD calculation that may or may not be accurate in the future.

RDD in the world of Amazon

Obviously, the RDD/EDD decision isn’t “one size fits all.” Every business is different—but there are options. For example, some manufacturers use RDD, but they don’t allow the RDD to be any sooner than 2 days from now. By default, SAP looks at today’s date, adds two days, that’s your earliest RDD.

But Amazon can give you product almost instantly.

That’s the competitive pressure here, and it’s growing, now that Amazon is offering Business Prime. The service is $499 a year for B2B companies with up to 10 users. (The pricing scales way up from there.) This flabbergasts manufacturers. How are they supposed to compete? Now, there are all sorts of asterisks, and they have to fulfill it.

The call to manufacturers: Shift your thinking

The point is, manufacturers need to get their own heads, their own metrics, their own old ways of thinking and doing business—because once you get to e-commerce, the customer is in control. Whether you it or not, the customer is experiencing Amazon standards at home, at night, and bringing those expectations to work during the day.

That’s the pressure. You can resist it as long as you want, but it’s real.

This change will look different in different organizations. Every organization has competing internal metrics that aren’t about the customer, but about the department. Every department s locally-optimized metrics, rather than globally-optimized.

This is a mistake. The only metric that matters is one that measures customer satisfaction. And it starts with a customer-first culture, not a company-first culture.

RDD illustrates this perfectly. RDD functionality on an e-commerce website website isn’t the manufacturer communicating to the customer, it’s the customer communicating to the manufacturer.

How we support manufacturers in transition

No one can make this shift overnight. It’s an iterative process. In this case, our client through several iterations of learning. That was a little frustrating for us, the sense of shifting requirements and uncertainty on what the end goal would be.

But we realized that our role was simply to support our client as they figured out the best processes for their business.

Now, in hindsight, we can say that the client took the best approach they possibly could—trying one thing, finding it didn’t work, modifying the solution, and modifying it again.

In fact, the client showed us a new expression of one of our Core Values—“Pursue perfection pragmatically.” The client iterated their approach to RDD/EDD, searching for perfection, and ultimately settling with the best option that was available.

Moving Forward: Case Study

Every manufacturer in transition needs a responsive, resilient trusted advisor. This is especially true when e-commerce enters the mix. Your trusted advisor shouldn’t take any requirement changes personally—they should adapt and roll with the punches.

That’s exactly what we do at Corevist. Download our case study below to read up on how a progressive e-commerce rollout for Blount International, Inc. helped the company transition to digital selling in 90 days and satisfied customer expectations on ease of doing business. 

Download the case study

Learn how multiple departments came together as Blount International launched ecommerce. Download NowCurious what Corevist Commerce can do for you? Let us show you a personalized demo. You'll see ecommerce with real-time SAP data. Schedule Demo

Источник: https://www.corevist.com/requested-delivery-date-b2b-e-commerce/

Estimated Delivery Date — Magento Extension

EDD - Estimated Delivery Date

The Estimated Delivery Date extension offers you multi-level lead times management. It allows you to establish and personalize lead times for each one of the products available in your Magento website and on several levels.

Estimated Delivery Date is entirely customizable. You have the possibility to display and completely personalize delivery messages.

What are lead times?

Lead time is the latency between the initiation and the execution of a process. It is the time you need to ship the products.

With the Estimated Delivery Date extension, lead times are defined in days. You can specify lead times on different levels (store, product, attribute, configurable product, custom option…). All lead times will then be added together.

Below is an example that sums up the main configuration possibilities with Estimated Delivery Date.

To configure Estimated Delivery Date go to:
SysteMConfigurationWyomind Estimated Delivery Date

Before anything, you need to define a certain number of parameters.

First of all, be sure that the current configuration scope is Default Config.

Then, you can start to configure Estimated Delivery Date in a general way.

Global Settings

First, enable the module. 

  • Debug enabled You can also enable the debug mode. Debug traces are visible only if your IP has been added to the Developer Client Restrictions from:System configuration developer
  • Store opening daysNote that when the store is closed orders are handled the day after.
  • Store days offWhen the store is closed orders are handled the day after.
  • Date format For example, for 01/01/2019, write:d/m/Y
  • Time format For example, for 6:00PM, write:h:iA

You can check how to personalize the date and time format. 

Estimated Delivery Date Message

Estimated Delivery Date allows you to define a global message to display in several places:

  • at the top of the cart and in the checkout
  • in the transaction email Your transaction emails must be updated with: {{block type='core/template' template='estimateddeliverydate/email/message.phtml' order=$order}}​
  • in the customer account

In that message, you can use many placeholders:
{{cutoff}}, {{from_x_day}}, {{to_x_day}}, {{from_date}}, {{to_date}}, {{from_x_week}}, {{to_x_week}}

Check how to use the placeholders. 

Default settings for in stock products

Below are the parameters for in-stock products. 

  • Default lead time Define the general lead time in days. If you want to use ranges such as «from 2 days to 4 days», please write: 2-4
  • Last shipping time of the day Choose the last shipping time of the day. After that hour, orders are handled the day after.
  • Shipping days Choose the days when the orders will be delivered. Carriers work on these days.
  • Shipping days off Estimated Delivery Date allows you to set days off for shipping. Carriers don't work on these days. Each date must be written in a new line as: YYYY-MM-DD
  • Display a message on the product pages Let your customers know when the product can be delivered.
  • Message on the product pages You can use the following placeholders: {{cutoff}}, {{from_x_day}}, {{to_x_day}}, {{from_date}}, {{to_date}}, {{from_x_week}}, {{to_x_week}}, {{countdown}}
  • Display a message for each item in cart, in transactional email, in customer account You have the possibility to display a message in the cart, in transactional email and in the customer account dinstinctly. 
  • Message for each item in cart, transactional email and customer account You can use the following placeholders:{{cutoff}}, {{from_x_day}}, {{to_x_day}}, {{from_date}}, {{to_date}}, {{from_x_week}}, {{to_x_week}}

Check how to use the placeholders. 

Default settings for stock products

You can fill in the same parameters for the stock products. Check how to use the placeholders. 

Lead time attributes

You can also define additional lead times depending on attributes and define the scope of the additional lead time: 

  • Orders and Backorders
  • Orders only
  • Backorders only

Note that the attributes must be dropdown attributes so that you can manage additional lead time.  

When you have saved the configuration, you should see a message displayed in the admin. 

Check how to manage lead times by product attributes. 

Lead time custom options

Estimated Delivery Date also allows you to define how you want to calculate the lead times of all selected custom options: 

  • Sum of all custom option lead times T-Shirt S : 5 daysT-Shirt Orange : 2 daysWhen a customer orders an orange T-shirt in size S, it will require 7 days to be shipped. 
  • Highest custom option lead time T-Shirt S : 5 daysT-Shirt Orange : 2 daysWhen a customer orders an orange T-shirt in size S, it will require 5 days to be shipped. 

If you have set up a countdown in your messages, you can define some parameters:

  • Countdown format Choose the format of the countdown displayed in the product pages.
  • Countdown in real time Automatically update the countdown in real-time.
  • Countdown display type You can choose the textual or graphic display type as below.
  • Add jQuery v1.12.0 library jQuery is required for the graphic countdown. Do not add jQuery if it's already added through the theme or a third party module.

Note that the {{coundown}} variable is only available for the messages in the product pages.  

You can also define lead times for each shipping method and rate. For that, select the method or the rate and click on Add a new method. 

  • Shipping method code You can use regular expressions. For example, for all methods starting with ups_, write: ups_.*
  • Lead time You can use lead time range separated by hyphen. For example, from 1 to 2 shipping days: 1-2 
  • Message You can use the following placeholders: {{cutoff}}, {{title}}, {{from_x_day}}, {{to_x_day}}, {{from_date}}, {{to_date}}, {{from_x_week}}, {{to_x_week}}

For example, if you're using Pickup@Store with Estimated Delivery Date, you'll be able to define additional lead time for each pickup method. Below is an example of the frontend when using store pickup. 

Check how to use the placeholders. 

Estimated Delivery Date allows you to customize the messages and date display according to your needs.

Messages display

Messages can be displayed in different places:

  • on the product pages (in stock/ stock products)
  • in the cart and the checkout
  • in the transaction email
  • in the customer account
  • for each shipping method/rate

Placeholders

You have the possibility to personalize each one of these messages including some specific syntax just as below in order to display the lead times, the availability date, and the time left before the order is received.

You can use several placeholders:

  • {{from_x_day}}Number of minimum lead times (+ days off). 
  • {{to_x_day}}Number of maximum lead times (+ days off). 
  • {{from_date}} D-day + minimum lead times (+ days off). 
  • {{to_date}}D-day + maximum lead times (+ days off). 
  • {{from_x_week}}Minimum number of weeks from which the order will be delivered (+ days off). 
  • {{to_x_week}}Maximum number of weeks from which the order will be delivered (+ days off). 
  • {{title}}Title of the shipping method.Only for the Message for each Shipping method.
  • {{cutoff}}Last shipping time of the day. 
  • {{countdown}}  Number of hours, minutes, and seconds before the last shipping of the day. Only for the Message on the product pages.

Below are a few examples of messages including placeholders:

{{title}} — Your order will be delivered in {{to_x_week}} weeks.
This item will be ready to ship on {{from_date}}. For quick delivery, order this item in the next {{countdown}}.

PHP scripts

You can also add PHP directly in your messages:

1){return «Whatever you want with any placeholder you want»;}else{return «something else»;}?>

Below are some examples of what you could do with PHP:

  • For the message in the product page: ​
  • For the message in the checkout:Your order will be shipped Estimated delivery date: {{from_date}}.
  • For the shipping methods/rates messages: Note that you can define a message for each shipping/method/rates. For example :  Flat Rate message:With the Flat Rate, your order will be shipped Estimated delivery date: {{from_date}}.​  Free Shipping message:Benefit from the Free Shipping, your order will be shipped Estimated delivery date: {{from_date}}.​

Estimated Delivery Date also allows you to display the format of the date and time as you want.

Date format

Indeed, as the date format is often different from a country to another, you can refer to the following table in order to create your own date format.

Below are some examples:

  • for Sunday 5st of July 2014, write: l jS \of F Y

You can also define some date formats for each store view:

  • for the English Store view, l jS \of F Y will give: Tuesday 26th of August 2014
  • for the French Store view, l j F Y will give: Mardi 26 Août 2014

Time format

Also, the time format can change from a country to another. You can refer to the below table to create your own format.

Below are some examples:

  • for 6:00PM, write: h:iA
  • for 6h00, write: g\hi

There are different ways to manage lead times. 

You can define different lead times according to: 

  • the store view
  • the product attribute
  • the product

By store view

Estimated Delivery Date allows you to configure lead times according to the store view. Have a look at the Current configuration scope at the top of the admin from the general configuration in:
SystemConfigurationWyomind Estimated Delivery Date

When choosing a configuration scope, you have the possibility to use default data or to change the settings as you want.

For example, if you need 3 additional days to send in-stock goods to England, you can define it in the Default lead time field for the English store view.

By product attribute

First of all, you need to choose the attributes to which you want to add additional lead times as well as the scope of these lead times in:
SystemConfigurationWyomind Estimated Delivery Date

For this, check the Lead-time attributes. 

Then go to:
CatalogAttributesManage Leadtime/Attribute

There, you will be able to assign additional lead times for each one of the values of these attributes. As on the example below, where we added 4 lead-time days for products available in silver color.

Save all your modifications by clicking on Save all changes.

For each product

With Estimated Delivery Date, you can manage lead times at the product level.

Go to:
CatalogManage Products

Choose a product and click on Edit. Go to the Estimated Delivery Date tab.

You have the possibility to define a restocking date in the Stock expected for field for backorder products. Then, the default lead time for orders will be added to the restocking date.

In the Estimated delivery date for orders and Estimated delivery date for backorders tabs, you'll be able to modify the default lead times as well as the message to display in the product page, the shipping days and last shipping time for this product in particular.

You can also define lead times for each custom option of your products in the Custom Options tab.

Then, you can go in the Lead time custom options tab to choose how you want to calculate the lead time, from:
SystemConfigurationWyomind Estimated Delivery DatE

Note that if you use the Google Customer Reviews extension, you can use Estimated Delivery Date to manage the orders estimated delivery dates more specifically.

Источник: https://www.wyomind.com/estimated-delivery-date-magento.html

Delivery date estimates – 9Barista

EDD - Estimated Delivery Date

Hello everyone,

We’re pleased to report that we’ve had a wonderful response to James’ review of our machine. We’ve received a large number of orders and we are quickly scaling up our production facilities as a result.

We’re continuously working with our suppliers to maintain an accurate delivery schedule, which is shown below. We’re working as fast as possible to fulfil your orders, whilst ensuring all machines meet our quality standards.

Delivery Date Estimates

  • Order date: On or before 15th Aug ->Deliveries complete
  • Order date: 16th Aug. – 31st Aug. ->Deliveries on going: Complete by 30th November
  • Order date: 1st Sept. – 15th Sept. ->Estimated delivery: Complete by 21st December
  • Order date: 16th Sept. – 30th Sept. ->Estimated delivery: Complete by 31st December
  • Order date: 1st Oct. – 15th Oct. ->Estimated delivery: Complete by 15th January
  • Order date: 16th Oct. – 15th Nov.. ->Estimated delivery: Complete by 31st January

The delivery estimates stated above, and on the website when you placed your order are as accurate as we can/could make them.

There is a degree of uncertainty in the dates as a result of our need to rapidly scale up production, and as a result of the ongoing Corona virus pandemic.

Once your machine is packed and shipped you will receive an email with a tracking link.

If you have any questions, please send us a message at [email protected], and we’ll get back to you as fast as we can.

8th July

We’ve been casting a lot of brass in Birmingham this week. Here’s one of the portafilters as is looks right the die-casting mould. After casting, the excess metal sections are removed and recycled, and the part then goes on to be vibro-barrelled, machined, hand polished, and finally electroless nickel plated.

20th July

This week we’ve started to receive the machined castings which when combined make up the high pressure twin-boiler system. These parts are now going through our quality control process, after which we will begin joining the coil heat exchanger, and apply the electroless nickel plating.

13th August

It’s been a while since our last update – please accept our apologies for not updating you sooner.

Change to Shipping Dates

Some machines have already shipped inline with the original delivery plan, however we are having to slightly alter the estimated shipping date for many of you, as two of our suppliers have been unable to supply us with their components on time. 

We are currently stock of fitted 9B boxes. We were expecting to receive a large batch of them at the beginning of the week, but we have been advised that they are running behind schedule. We do not yet have a firm rescheduled delivery date, but we will share this with you once we have it. We expect the delay to be not more than one or two weeks.

An earlier batch of 9B boxes

We have also experienced a delay from our supplier of springs. We currently have a low stock of the springs which form part of the 9 Bar valve assembly. We have enough stock to produce machines for orders up to order number 2473. A large batch of new springs is due for delivery on the 28th August, after which we will be able to continue delivering machines to you.

The spring… a small part, but very necessary

We have updated the delivery date estimates at the top of the page to reflect these changes. We’re sorry for the delay, but we’re quite sure the wait will be worth it!

9B Assembly Room Mk.2

We’ve been a little quiet recently as we’ve been swiftly moving the 9Barista operation the garage and into a commercial industrial unit. We’ve needed to make this move now, so that we have enough space and resources to meet the demand for the machine that we’ve been seeing. 

We’re very excited about moving into this space, as it’s going to allow us to become much more productive, and it’s also allowing us to bring more of the manufacturing process in-house – which allows us to keep a tighter control over quality.

The Unit – how it looked a week ago, and how it looks now. There is still lots to do, but all production systems are up and running.

Nickel Plating Improvements

We have recently changed our High Phosphorus Electroless Nickel plating supplier. Our new supplier is able to plate castings at a faster rate, whilst with a greater thickness. They’re also able to accurately control the plating thickness using X-ray based measurement techniques. This is allowing us to produce parts of even higher quality.

  • Some of the plated castings ready for final assembly
  • Some of the machined castings ready for plating or induction brazing

The 9B boxes have arrived & shipments resume

The first delivery of the new 9B box design has arrived. They took a while longer than expected to produce, but they look fantastic! We now have stock of all components, and can continue shipping machines out.

Here are some of the machines heading out today. We can’t wait for you to try them out!

21st September

Hello everyone.

Just another quick update to say that machines are still flowing out the door at a good rate.

We’ve figured out a few ways of making our production processes more efficient, and as a result the production rate keeps climbing up.

Thank you to everyone in the delivery queue – it’ll be worth the wait

Источник: https://9barista.com/2020/07/07/delivery-date-estimates/

Set up estimated delivery time

EDD - Estimated Delivery Date

Estimated delivery time is important information for users evaluating a possible purchase. To calculate overall delivery time, you need to specify cut-off time,  handling time, and transit time.

Note: For Shopping Actions, handling time and transit time are required in Merchant Center, even when the handling time has been included in the feed using the max_handling_time attribute.

Estimated delivery date is the “arrives by” date that customers are shown when checking out. This value is calculated as “maximum handling days + maximum transit days.” Estimated delivery date is calculated using days, and also takes order cutoff time into account.

Orders with handling or transit time that overlap with a holiday will have the estimated delivery date extended by a day. The following holidays are considered non-business days when calculating estimated delivery date:

US
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
France
  • New Year's Day
  • Easter Monday
  • Labour day
  • Victory in Europe Day
  • Ascension day
  • Pentecost Monday
  • Bastille Day
  • Assumption Day
  • All Saints Day
  • Armistice Day
  • Christmas Day

Here is an example of what estimated delivery date might look with the settings below in Merchant Center:

  • Order placed after the cut-off of 3 p.m. EST
  • 0 — 1 handling days (fulfilled Monday — Friday)
  • 3 — 5 transit days (fulfilled Monday — Saturday)
Minimum estimated delivery date: 6 calendar daysMaximum estimated delivery date: 9 calendar days
Day of orderDay of weekStatusDay of orderDay of weekStatus
Day 1WednesdayOrder placed after cutoffDay 1WednesdayOrder placed after cutoff
Day 2ThursdayHandling timeDay 2ThursdayHandling time begins (Day 0*)
Day 3FridayTransit timeDay 3FridayHandling time ends (Day 1)
Day 4SaturdayTransit timeDay 4SaturdayTransit time
Day 5SundayNo actionDay 5SundayNo action
Day 6MondayTransit time (including Delivery day)Day 6MondayTransit time
Day 7TuesdayTransit time
Day 8WednesdayTransit time
Day 9ThursdayTransit time (including delivery day)

* “Day 0” means “same day” for orders placed before the cut-off time. For orders placed after cut-off, “Day 0” is then the next business day. In other words, all handling time is counted starting with “Day 0,” regardless of when the order is placed in relation to the cut-off time.

If a customer places an order at 8 p.m. EST on Wednesday, at checkout, they’ll see “arrives by the following Thursday.” Since the customer missed the daily order cutoff, the delivery estimate doesn’t begin calculating until the following day.

Then, Shopping Actions uses the maximum handling and delivery range to calculate the arrival date ( including holidays).

Keep in mind that while Merchant Center will show you a range of delivery days, the customer will see the nine-day estimate to account for any potential issues that arise during processing and shipping.

Step 1: Set up cut-off time

Cut-off time is the time by which your customer needs to place their order for it to begin processing on the same day. Orders that miss the cut-off time do not begin processing until the following business day. Cut-off time is an optional value that you can set. If you leave it blank, then the default time will be 8:00 a.m. PST.

Note: Since orders placed after the cutoff will not begin processing until the next business day, customers who miss the cutoff will see an extra business day added to their delivery estimate

Step 2: Set up handling time

Handling time refers to the number of business days needed to process an order before it ships. Handling time normally starts when an order is placed by a customer and ends when a carrier picks up the package for shipment.

If all of your items require the same amount of time to process, handling time should be configured in Merchant Center within each shipping service.

If the processing time varies by product, then handling time can be added to the product feed to each item using the max_handling_time, min_handling_time attributes.

When handling time values exist in both Merchant Center and in the product feed, the item-level value will override the Merchant Center value for that specific item only. Learn more about the handling time attribute

Keep in mind: The recommended transit time for all products submitted in Shopping Actions is less than 10 calendar days.

To add handling time to a shipping service:

  1. Sign in to your Merchant Center account.
  2. Click the tools icon  , then select Shipping and returns. This will take you to the “Shipping services” tab.
  3. Click the shipping service you’d to edit, and scroll to “Delivery time.»
  4. For «Handling time», enter the minimum number of days required for processing an order, followed by the maximum number of days possibleNote: If you process items the same day they are ordered, your minimum handling time is considered “0”.
  5. Use the drop-down next to “fulfilled:” to set your fulfillment days

If your fulfillment days aren’t listed as an option in the drop-down, do the following: 

  1. In the drop-down, click Custom days
  2. Select each box next to the day of the week you want
  3. Click Save.

Step 3: Set up transit time

This is the number of business days it takes for a carrier to deliver a package once it is picked up from your facility. Transit time has to be configured in Merchant Center, either with a single range (for example, “3-5 days”), or with multiple ranges transit time labels. Learn more about transit time labels 

To add transit time to a shipping service:

  1. Sign in to your Merchant Center account.
  2. From the navigation menu, click Shipping, which will take you to your “Services” page.
  3. Click the shipping service you’d to edit, and scroll to “Delivery time.»
  4. For «Transit time,» enter the minimum number of days required for delivering an order, followed by the maximum number of days possible.

If the transit days used for this Shipping service aren’t listed as an option in the drop-down, do the following: 

  1. In the drop-down, click Custom days
  2. Select each box next to the day of the week you want
  3. Click Save

If you want your transit time to apply to specific areas of the country or if you want to distinguish by certain product groups using transit_time_labels, do the following:

  1. Select More transit times.
  2. Use the «Add Destination» button to add destinations (US, France or Australia only).
    Choose an entry from the available list of destinations (destinations can be configured on the delivery zones tab). A new row will appear at the top of the table and the «All locations» row will change to «All other locations». Learn more about setting up delivery zones Enter values for min and max transit time for the new delivery zone.

    To remove a row, click Remove next to the destination.

  3. Use the «Add transit time label» button to add a distinction by transit_time_label
    Select or specify the transit_time_label attribute you used in your feed. Enter the values for min and max transit time for this label.

    To remove a row, click Remove next to the label.

  4.  Use the drop-down next to “shipped:” to specify the transit days used for this Shipping service.

If the transit days used for this Shipping service aren’t listed as an option in the drop-down, do the following: 

  1. In the drop-down, click Custom days
  2. Select each box next to the day of the week you want
  3. Click Save.
  • Set up transit time label
  • max_handling_time, min_handling_time: Definition

Источник: https://support.google.com/merchants/answer/7409926?hl=en

Estimated delivery dates for sellers

EDD - Estimated Delivery Date

The estimated delivery date shown to buyers on your listings is various factors. These include the time it takes you to pack and send items (your dispatch or handling time), the delivery or courier services you offer, and your past delivery performance (on the aspects of delivery that you can control).

The calculation of the estimated delivery date is dynamic and allows for a more accurate estimate of the delivery date, existing data.

Dispatch / Handling time

Delivery Service

Business days

Estimated Delivery Days

Eligible for Fast & Free

1

Royal Mail 1st Class / Royal Mail 24

1-2

2-3

1

Royal Mail 2nd Class / Royal Mail 48

2-3

3-4

0

Royal Mail 48

2-3

2-3

2

DPD Next Day

1

3

1

Hermes Economy Tracked

2-3

3-4

0

Hermes Economy Tracked

2-3

2-3

To help manage your buyers' expectations, make sure the estimated delivery time in your listing is accurate. If you need to make changes to your listings, see our page on revising a listing for more information.

Handling and dispatch time

Handling or dispatch time is the time between the buyer's payment clearing and you handing the item to your postage provider.

Buyers want their purchases to arrive quickly so we recommend setting a dispatch time of no more than 2 days, although shorter dispatch times are always better if you can reliably meet them.

Same working day dispatch cut-off time

If you provide a same-day dispatch service, make sure you have defined the days you work, and select a cut-off that gives sufficient time to hand the item to your courier that same day.

The cut-off time is the point in each working day when purchases need to be made for same-day dispatch to apply.

The default working days are Mon–Fri with a 2pm cut-off time, but you can change this if you wish for any day of the week, including weekends.

However, if you set your cut-off time too late then you may not be able to get the item to the courier in time.

Use the button below to set working days and same-day dispatch cut-off time.

Manage postage settings

Tip
When creating the listing, provide the location of your item so postage charges and delivery times can be accurately calculated.

Free in 3 Days listings: Fast & Free 

A great way to stand out and attract buyers is with Free in 3 Days. You don't need to do anything; we'll automatically add the Free in 3 Days logo to your listings whenever you meet these requirements:

  • Both the buyer and item are in the UK
  • You offer free postage as your first (default) postage option
  • We can estimate the item's delivery date as 3 business days or less your dispatch time, the delivery service you've offered, your location, and the buyer's delivery address
  • You don't offer collection in person or freight as your first (default) delivery option
  • The listing isn't in Classified Ad format

List of all services offering delivery within 3 days

Express 1 Day

Standard 1-2 Day

Economy 2-3 Day

eBay Delivery — Packlink (1 working day) 

Royal Mail 1st Class (1-2 working days)

eBay Delivery — Packlink 2-3 days (2-3 working days)

Royal Mail Special Delivery 1:00pm (1 working day)

Royal Mail 1st Class Signed for (1-2 working days)

Hermes Tracked (2-3 working days) 

Royal Mail Special Delivery 9:00am (1 working day)

Royal Mail Tracked 24 (1-2 working days)

Royal Mail 2nd Class (2-3 working days) 

Parcelforce 24 (1 working day)

Parcelforce 48 (1-2 working days)

Royal Mail 2nd Class Signed For (2-3 working days) 

Other 24 hour courier (1 working day) 

Other 48 hour courier (1-2 working days)

Royal Mail Tracked 48 (2-3 working days) 

Yodel (1 working day) 

Yodel 48 (2 working days)

Royal Mail 48 (2-3 working days) 

UPS Next Day (1 working day) 

DPD Two Day (2 working days)

Royal Mail Second Class Letter / Large Letter (2-3 working days) 

UPS Adult Signature Required (1 working day) 

Royal Mail 1st Class Letter / Large Letter (1-2 working days)

Other courier 3 days (3 working days) 

DPD Next Day (1 working day) 

Royal Mail 1st Class Parcel (1-2 working days)

Royal Mail 2nd Class Parcel (2-3 working days) 

Collect+ Standard (2-3 working days) 

How to qualify for Free in 3 Days 

If Fast & Free logos aren't showing on your listings, here's a few things you can do to help you qualify:

Tip
Always make sure to send your items on time or your late delivery rate may be affected. For more information on how your performance is rated, see our article on Seller levels and performance standards.

Next day delivery on eBay

To appeal to buyers who need items quickly, consider adding express delivery services such as overnight or next-day delivery to your listing.

To offer Next day delivery, go to the Postage details section when creating a listing, and choose your preferred carrier(s) from the Services dropdown menu in the listing.

Источник: https://www.ebay.co.uk/help/selling/posting-items/estimated-delivery-dates?id=4086

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